There are several causes while the causes of flake ice making machine and gourmet unit ice making machine has some differences.  The basic steps that should be undertaken when this problem occurs is as follows:

For Gourmet Unit Ice Making Machine

1. No electric runs into the machine
   - Check to see if the electricity of the place is working properly and the breaker is turned off or not
   - Check to see if there is any burned smell or not, if there is switched off the breaker and call the company immediately.

2. Thermostat cut the circuit
   - In case of ice storage bin is full the machine will shut down automatically
   - If after you have shuffled the ice out and the machine still not working use you hand to touch gently at the end of the thermostat.
   - In the case of thermostat broke down, the machine will not work, tell the company immediately

For Flake Ice Making Machine

1. No electric runs into the machine
   -  Check to see if the electricity of the place is working properly and the breaker is turned off or not
   -  Check to see if there is any burned smell or not, if there is switched off the breaker and call the company immediately

2. Thermostat cut the circuit
   - In case of ice storage bin is full the machine will shut down automatically
   - If after you have shuffled the ice out and the machine still not working use you hand to touch gently at the end of the thermostat.
   - In the case of thermostat broke down, the machine will not work, tell the company immediately